All refund requests submitted to American Webs Studios will be reviewed and processed according to the terms outlined below.
If you cancel your order within 24 hours of placing it, you may be eligible for a full refund, less a 10% processing fee. This provision does not apply if the initial content, design, or other project deliverables have already been provided, or if revisions have been requested within this period. Refunds based solely on a change of mind will not be accepted after the applicable timeframe.
If you request a refund before the initial project deliverables have been provided, you may be eligible for a full refund, less a 10% service and processing fee.
If the initial deliverables have been provided, refund eligibility will depend on when the request is submitted:
If you have concerns about your order after this period, you are still encouraged to contact us, so we can review the situation and determine an appropriate resolution.
If you request a refund before work begins on your project, you may receive 100% of your payment back, with applicable transaction charges deducted. If work has already been completed, the portion corresponding to completed work will not be refundable. Any remaining balance may be refunded according to the applicable terms of this policy.
If you have a specific concern that you believe warrants a complete refund, you may submit a detailed request. We will review the circumstances, project status, and supporting information before making a decision.
No refund request will be considered if the client has taken no action on an order for 30 consecutive days after the order was placed. If you wish to reactivate an inactive project after this period, an additional reactivation fee may apply depending on the scope and status of the project.
If deliverables have been shared and the client does not provide communication, approval, or feedback for two months, a subsequent refund request will not be eligible for consideration. This condition helps ensure that project timelines remain manageable and that the work already completed by our team is properly recognized.
Once the final files or completed deliverables have been provided to the client, no refund requests will be accepted. Clients are encouraged to communicate any concerns or required revisions before final delivery.
Custom packages are treated as individual services within the overall package. For example, if a client orders both logo design and book cover design, approves the logo, and later decides not to proceed with the book cover, the client may request consideration for a refund on the unfinished book cover service only, subject to the applicable refund terms and project status.
Refund requests must include a valid reason and will be evaluated against the original project brief, agreed requirements, and client feedback provided during the revision process.
If the delivered work does not meet the agreed brief, we may provide additional revisions to address the identified concerns. A refund will generally not be issued when the requested changes can reasonably be addressed through revisions.
Our refund policy applies to orders placed in good faith. If a client places the same project with multiple content, design, or service providers with the intention of using the refund process to avoid payment, we reserve the right to reject the refund request.
Client participation is an important part of completing a project successfully. Customers are expected to provide timely and specific feedback during the revision process so that requested changes can be addressed accurately.
Where revisions are included in the purchased service, clients should communicate their requirements clearly and within the applicable project timeframe. This allows American Webs Studios to make appropriate adjustments before the project reaches final delivery.
Every refund request is reviewed based on the order status, work completed, delivery stage, project requirements, client communication, and applicable terms of this policy. Submitting a refund request does not automatically guarantee approval.
We reserve the right to determine refund eligibility based on the circumstances of each individual order.
